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Author ORCID Identifier

Lauren Puzier: ORCID iD iconhttps://orcid.org/0000-0002-4019-9312

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Did your library have to, or is your library planning to make a quick shift to designing and launching virtual consultation services? This talk covers three user experience pain points an academic library encountered during a rapid move to offer a fully online research consultation service and their solutions.


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Subtitles are available in the Web Video Text Tracks (WebVTT) format .VTT file.

Puzier, L. M. (2021, February 22–25). On-ground to online: A case in rapid service design and implementation to serve patrons remotely during the COVID-19 pandemic [Conference presentation]. Designing for Digital 2021 virtual conference. [Peer-reviewed]

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Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License
This work is licensed under a Creative Commons Attribution-NonCommercial-Share Alike 4.0 International License.



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