Author ORCID Identifier
Lauren Puzier: https://orcid.org/0000-0002-4019-9312
Did your library have to, or is your library planning to make a quick shift to designing and launching virtual consultation services? This talk covers three user experience pain points an academic library encountered during a rapid move to offer a fully online research consultation service and their solutions.
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-Share Alike 4.0 International License.
Puzier, Lauren, "On-Ground to Online: A case in rapid service design and implementation to serve patrons remotely during the COVID-19 pandemic" (2021). University Libraries Faculty Scholarship. 187.