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Author ORCID Identifier
Lauren Puzier: 
https://orcid.org/0000-0002-4019-9312
Document Type
Video
Publication Date
2-24-2021
Abstract
Did your library have to, or is your library planning to make a quick shift to designing and launching virtual consultation services? This talk covers three user experience pain points an academic library encountered during a rapid move to offer a fully online research consultation service and their solutions.
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-Share Alike 4.0 International License.
Recommended Citation
Puzier, Lauren, "On-Ground to Online: A case in rapid service design and implementation to serve patrons remotely during the COVID-19 pandemic" (2021). University Libraries Faculty Scholarship. 187.
https://scholarsarchive.library.albany.edu/ulib_fac_scholar/187
Terms of Use
This work is made available under the Scholars Archive Terms of Use.
Comments
Additional Files:
Subtitles are available in the Web Video Text Tracks (WebVTT) format .VTT file.
Puzier, L. M. (2021, February 22–25). On-ground to online: A case in rapid service design and implementation to serve patrons remotely during the COVID-19 pandemic [Conference presentation]. Designing for Digital 2021 virtual conference. [Peer-reviewed]