Author ORCID Identifier
Lauren Puzier: https://orcid.org/0000-0002-4019-9312
Rebecca Nous: https://orcid.org/0000-0001-7612-1675
The University at Albany Libraries Discovery Services Librarian and User Experience Librarian reviewed ARL member library websites to investigate if and how system statuses are used to communicate with patrons. When UAlbany transitioned to fully remote learning in March 2020, online library resources became the primary material supporting our community. The pandemic exacerbated collection budget limitations and resulted in the cancellation of many subscription databases. This confluence of events highlighted the need for the Libraries to share timely information about changes to access to online resources with the campus community. The User Experience Librarian explored options for communicating better the dramatic changes to our online resource subscriptions and issues that may affect researchers' ability to access active resources. Using available tools, the Libraries developed a way to quickly communicate changes to resources connecting with patrons during the research process.
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Puzier, Lauren and Nous, Rebecca A., "Technology from SAGE Innovators Award: System Status in Discovery" (2022). University Libraries Faculty Scholarship. 186.