Author ORCID Identifier
Lauren Puzier: https://orcid.org/0000-0002-4019-9312
Rebecca Nous: https://orcid.org/0000-0001-7612-1675
"Is Facebook down" trended on Google, October 4, 2021, when Facebook became temporarily globally unavailable. Web-users proactively seek information when they encounter issues online. System statuses are one way libraries can leverage this behavior to share changes to resources or services and improve transparency, reference, and the user experience.
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-Share Alike 4.0 International License.
Puzier, Lauren and Nous, Rebecca A., "What does innovation look like? System statuses in discovery" (2022). University Libraries Faculty Scholarship. 184.