Patrons and the Pandemic: How we are serving, connecting, and communicating with library patrons during the COVID-19 pandemic

Authors

Lauren Puzier, University at Albany, State University of New YorkFollow

Author ORCID Identifier

Lauren Puzier: https://orcid.org/0000-0002-4019-9312

Document Type

Article

Publication Date

11-23-2020

Abstract

The COVID-19 pandemic has forced many libraries in the United States to focus on providing remote services and reimagine in-person services. At the same time, many library users are not or cannot visit physical buildings and may not be easy to reach. Libraries are communicating new service methods, protocols for health and safety, new and changing hours, policies, and more. This article discusses how libraries are communicating with patrons during the COVID-19 pandemic.

Comments

Publisher Acknowledgment

This is an Accepted Manuscript of an article published by the New Members Round Table of ALA in NMRT Notes in 2020, available online: https://www.nmrt.ala.org/notes/patrons-and-the-pandemic/ Permalink

Recommended Citation

Puzier, Lauren, "Patrons and the Pandemic: How we are serving, connecting, and communicating with library patrons during the COVID-19 pandemic" (2020). University Libraries Faculty Scholarship. 138.
https://scholarsarchive.library.albany.edu/ulib_fac_scholar/138