Author ORCID Identifier

Camille Chesley: ORCID iD icon

Amanda M. Lowe: ORCID iD icon

Lauren Puzier: ORCID iD icon

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Research consultations continue to be a valuable service offered by academic libraries for students who are able to visit the library, however, most students enrolled in online degree programs or considering enrollment have limited access to campus services. To address this, the authors designed and tested a virtual reference consultation service in their library for distance learners and graduate students. This article outlines a practical approach for designing and initiating a virtual research consultation service pilot, providing equitable access to library services and a positive user experience for distance learners.


This is the authors' accepted manuscript of a peer-reviewed paper. The version of record appears here:

Chesley, Camille, Amanda M. Lowe, and Lauren Puzier. "Can You See Me Now?: Engaging Distance Learners through Virtual Reference Consultations" The Journal of Academic Librarianship 46, no. 5 (September 2020) doi:



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