Author ORCID Identifier

Camille Chesley: ORCID iD iconhttps://orcid.org/0000-0002-3360-2388

Amanda M. Lowe: ORCID iD iconhttps://orcid.org/0000-0002-7344-5989

Lauren Puzier: ORCID iD iconhttps://orcid.org/0000-0002-4019-9312

Document Type

Article

Publication Date

9-2020

DOI

10.1016/j.acalib.2020.102199

Abstract

Research consultations continue to be a valuable service offered by academic libraries for students who are able to visit the library, however, most students enrolled in online degree programs or considering enrollment have limited access to campus services. To address this, the authors designed and tested a virtual reference consultation service in their library for distance learners and graduate students. This article outlines a practical approach for designing and initiating a virtual research consultation service pilot, providing equitable access to library services and a positive user experience for distance learners.

Comments

This is the authors' accepted manuscript of a peer-reviewed paper. The version of record appears here:

Chesley, Camille, Amanda M. Lowe, and Lauren Puzier. "Can You See Me Now?: Engaging Distance Learners through Virtual Reference Consultations" The Journal of Academic Librarianship 46, no. 5 (September 2020) doi: https://doi.org/10.1016/j.acalib.2020.102199

Creative Commons License

Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.

Available for download on Saturday, June 26, 2021

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