Author ORCID Identifier
Camille Chesley: https://orcid.org/0000-0002-3360-2388
Amanda M. Lowe: https://orcid.org/0000-0002-7344-5989
Lauren Puzier: https://orcid.org/0000-0002-4019-9312
Research consultations continue to be a valuable service offered by academic libraries for students who are able to visit the library, however, most students enrolled in online degree programs or considering enrollment have limited access to campus services. To address this, the authors designed and tested a virtual reference consultation service in their library for distance learners and graduate students. This article outlines a practical approach for designing and initiating a virtual research consultation service pilot, providing equitable access to library services and a positive user experience for distance learners.
Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.
Puzier, Lauren; Chesley, Camille; and Lowe, Amanda M., "Can You See Me Now?: Engaging Distance Learners Through Virtual Reference Consultations" (2020). University Libraries Faculty Scholarship. 133.
Available for download on Saturday, June 26, 2021