Can You See Me Now?: Engaging Distance Learners Through Virtual Reference Consultations

Authors

Lauren Puzier, University at Albany, State University of New YorkFollow
Camille Chesley, University at Albany, State University of New YorkFollow
Amanda M. Lowe, University at Albany, State University of New YorkFollow

Author ORCID Identifier

Camille Chesley: https://orcid.org/0000-0002-3360-2388

Amanda M. Lowe: https://orcid.org/0000-0002-7344-5989

Lauren Puzier: https://orcid.org/0000-0002-4019-9312

Document Type

Article

Publication Date

9-2020

DOI

10.1016/j.acalib.2020.102199

Abstract

Research consultations continue to be a valuable service offered by academic libraries for students who are able to visit the library, however, most students enrolled in online degree programs or considering enrollment have limited access to campus services. To address this, the authors designed and tested a virtual reference consultation service in their library for distance learners and graduate students. This article outlines a practical approach for designing and initiating a virtual research consultation service pilot, providing equitable access to library services and a positive user experience for distance learners.

Comments

This is the authors' accepted manuscript of a peer-reviewed paper. The version of record appears here:

Chesley, Camille, Amanda M. Lowe, and Lauren Puzier. "Can You See Me Now?: Engaging Distance Learners through Virtual Reference Consultations" The Journal of Academic Librarianship 46, no. 5 (September 2020) doi: https://doi.org/10.1016/j.acalib.2020.102199

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.

Recommended Citation

Puzier, Lauren; Chesley, Camille; and Lowe, Amanda M., "Can You See Me Now?: Engaging Distance Learners Through Virtual Reference Consultations" (2020). University Libraries Faculty Scholarship. 133.
https://scholarsarchive.library.albany.edu/ulib_fac_scholar/133