Author ORCID Identifier
Camille Chesley: https://orcid.org/0000-0002-3360-2388
Amanda M. Lowe: https://orcid.org/0000-0002-7344-5989
Lauren Puzier: https://orcid.org/0000-0002-4019-9312
Research consultations are a valuable service offered by academic libraries for students who are able to visit the library, however, many students enrolled in online degree programs or considering enrollment have limited access to campus services. We designed and tested a virtual reference consultation service for distance learners and graduate students. This interactive poster outlines a practical approach for designing and initiating a virtual research consultation service to offer equitable access to library services and a positive user experience for distance learners.
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-Share Alike 4.0 International License.
Puzier, Lauren; Chesley, Camille; and Lowe, Amanda M., "How Can Libraries Move Towards a More Inclusive Model of Reference? A Practical Approach to Serve Distance Students" (2020). University Libraries Faculty Scholarship. 132.