Date of Award

1-1-2010

Language

English

Document Type

Dissertation

Degree Name

Doctor of Philosophy (PhD)

College/School/Department

Department of Public Administration and Policy

Content Description

1 online resource (x, 234 pages) : PDF file, illustrations (some color)

Dissertation/Thesis Chair

Sharon S Dawes

Committee Members

Sue R Faerman, Karl Rethemeyer

Keywords

Performance Information Use, Performance Measurement, Public Management, Service Delivery Improvement, Administrative agencies, Information behavior, Information policy

Subject Categories

Public Policy

Abstract

Government agencies are continually challenged to find ways to improve the implementation of public programs in order to serve the needs of citizens and deliver public value. Governments around the world have adopted performance-related activities, primarily focused on the development and use of performance measurement as a major way to achieve these improvements. However, research to-date has focused predominately on managerial use of performance information for decision making and has narrowly defined the nature of information and knowledge. Theorizing and problematizing the relationships and impacts of information and knowledge on public organizations and public management are needed.

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