Date of Award

1-1-2014

Language

English

Document Type

Dissertation

Degree Name

Doctor of Philosophy (PhD)

College/School/Department

Department of Educational and Counseling Psychology

Program

Counseling Psychology

Content Description

1 online resource (ix, 137 pages) : illustrations

Dissertation/Thesis Chair

LaRae M Jome

Committee Members

Marcus Crede

Keywords

perceived organizational support, perceived supervisor support, trust, work attitudes, work behaviors, Trust, Supervision of employees, Organizational commitment, Information services industry, Knowledge workers, Quality of work life

Subject Categories

Counseling Psychology | Organizational Behavior and Theory

Abstract

Previous research has identified perceived supervisor support (PSS; Eisenberger et al., 1986) as a major contributing factor in the development of perceived organizational support (POS; Eisenberger et al., 1986), which has been found to lead to higher levels of positive work attitudes and behaviors. However, researchers have not yet explored the ways in which employees come to feel supported by their supervisors (i.e., how does PSS develop?). Based on social exchange theory (Blau, 1964; Thibaut & Kelley, 1959), the current study assessed the relation of employees' trust in their supervisor to PSS. This study also attempted to replicate the relationships between PSS, POS, and work attitudes as outlined in Rhoades and Eisenberger's (2002) meta-analysis. Lastly, relationships between work attitudes and organizational citizenship behaviors (OCB) and counterproductive workplace behaviors (CWB) were also assessed.

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