Document Type
Report
Publication Date
3-2001
Abstract
In the Spring of 2000, an upstate New York hospital approached the Center for Human Services Research to conduct a study of its Emergency Department (ED). The hospital was seeking information that would lead to improved effectiveness and efficiency in the delivery of services for the ED. The study was designed to assist the hospitals management in making informed decisions that would result in improved patient satisfaction, increased volume in ED admissions, and increased cost efficiency.
The study focused on the efficiency of ED procedures, internal flow, and waiting times. This included analyzing patients who left the ED without being seen by a physician. The study also examined personal interactions between hospital staff and patients and structural interactions among departments that work with the ED.
Recommended Citation
Center for Human Services Research, University at Albany, "A Study to Improve the Delivery of Services in an Upstate Emergency Department" (2001). Health and Healthcare Services Reports and Research Briefs. 16.
https://scholarsarchive.library.albany.edu/chsr-hhs-reports-and-briefs/16
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