Technical Services and Library Systems Customer Service Assessment

Authors

Rebecca L. Mugridge, University at Albany, State University of New YorkFollow
Nancy M. Poehlmann, University at Albany, State University of New YorkFollow
Kate Latal, University at Albany, State University of New YorkFollow
Wendy L. West, University at Albany, State University of New YorkFollow
Michael J. Sweeney, University at Albany, State University of New YorkFollow

Document Type

Article

Publication Date

2014

DOI

10.1108/OCLC-12-2014-0037

Abstract

This survey instrument was developed to gauge internal customer satisfaction with the services offered by the University at Albany Libraries Technical Services and Library Systems Division.

Recommended Citation

Mugridge, Rebecca L.; Poehlmann, Nancy M.; Latal, Kate; West, Wendy L.; and Sweeney, Michael J., "Technical Services and Library Systems Customer Service Assessment" (2014). University Libraries Faculty Scholarship. 35.
https://scholarsarchive.library.albany.edu/ulib_fac_scholar/35