Assessment Strategies for Technical Services (Presentation)

Authors

Rebecca L. Mugridge, University at Albany, State University of New YorkFollow
Nancy M. Poehlmann, University at Albany, State University of New YorkFollow

Document Type

Presentation

Publication Date

2014

Abstract

This presentation describes a number of qualitative assessment practices that can help technical services managers assess their effectiveness. Strategies include process improvement initiatives, customer service surveys, focus groups, benchmarking, and more.

Comments

Presentation for the SUNY Librarians Association Annual Conference, June 12, 2014

Recommended Citation

Mugridge, Rebecca L. and Poehlmann, Nancy M., "Assessment Strategies for Technical Services (Presentation)" (2014). University Libraries Faculty Scholarship. 5.
https://scholarsarchive.library.albany.edu/ulib_fac_scholar/5