Towards a Deeper Understanding of the Use and Effectiveness of Human Resource Dashboards

Roo Bhopale, University at Albany, State University of New York


The goal of this thesis is to examine the factors which influence the effectiveness of human resource (HR) dashboards and the antecedents which motivate employees to use them. To do this, I have examined research on executive information systems (EIS) and dashboards and have developed models of the factors which lead to HR dashboard use and success. Looking to this idea that a dashboard is a relative of executive information systems, EIS literature was used to provide the factors in the models of dashboard use and success. In hopes of being able to develop more used and more effective dashboards, two models were built using past EIS and dashboard research. Additionally, interviews were conducted with two business professionals whom had experience using HR dashboards to gain more insight.