Author ORCID Identifier

Dev Dalal:

Document Type

White Paper

Funding Organization and Award Number

Workforce Development Institute

Publication Date



The COVID-19 pandemic highlighted the need for a massive workforce of contact tracers to help end the global pandemic. Rapidly accelerating the recruitment, selection, and training of contact tracers proved to be difficult due in part to the lack of a valid, structured, and systematic approach to hiring and training contact tracers. This demonstration presents the results of the first step in developing a systematic selection and training program: a worker-oriented job analysis of the contact tracer job. Using archival records and structured interviews with 15 subject matter experts, we identified 26 unique characteristics related to successful performance as a contact tracer. We also identify which are needed as part of selection versus those that can be trained, and develop predictive hypotheses for each. Results jump-start the process of developing a systematic approach to selecting and training contact tracers to help end the COVID-19 pandemic and navigate future public health emergencies.

Contact Author

Dev Dalal

University at Albany, State University of New York

Creative Commons License

Creative Commons Attribution 4.0 International License
This work is licensed under a Creative Commons Attribution 4.0 International License.



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